COVID19 Recovery Planning Tips for Businesses


The global pandemic has disrupted almost everything we do in business, government and our own lives. We are still reeling and looking for answers about what it is and how to fix it. But well before things settle down and the crisis subsides, entrepreneurs should be asking, “What will things look like when we emerge from the crisis phase and begin to recover?”

With this crisis descending upon us with lightning speed and bringing about catastrophic changes, it is hard to fathom what will happen next. In situations like this, when uncertainty clouds traditional forecasting methods, experienced planners turn to scenario planning. Scenarios are stories built around a structured framework describing alternate, plausible futures. Scenario thinking helps you select the best path forward by shining light on newly arrived opportunities and risks while exploring what it will take to survive and thrive.

In response to the crisis, Santa Clara University’s Miller Center for Social Entrepreneurship, which has accelerated more than 1,000 enterprises since 2003, developed a COVID-19 response team to support its global network during these challenging times. 

How recovery from COVID-19 might look

The Miller Center COVID-19 response team also created four scenarios to understand how we should prepare to accomplish our vision and mission in the post-crisis recovery. We developed an understanding of how existing programs and teams would change, what new ones would be needed, and how we would access key resources and funding.

We’ve modified our scenarios to be used as a starting point for other enterprises to get a better sense of the preparations needed to succeed in the new business environment.  

Constructing the coronavirus recovery scenarios

The scenario framework is built on two forces. The first is the strength of the short-term economic recovery. This includes the robustness of supply chains to deliver products and services, the level of demand for products and services, and the overall financial strength of companies and organizations.

These two forces frame four scenarios: Difficult Domain, Unchartered Lands, Terra Incognita and Grueling Terrain. Each of the scenarios is possible, they are all different from one another, and each requires distinctive strategic and operational responses.

The scenarios describe different recovery environments roughly six to nine months from now. The exact timing is not critical. The key is that the scenarios describe the point you have come out of survival mode and are ready to get back to business and make the crucial shift from “a play not to lose” strategy to a “play to win” strategy.

Envisioning your business’s recovery from COVID-19

As you read the following scenarios, keep in mind that they are not meant to be the perfect picture of what will happen. They are useful models of what could happen and what it would mean if they did. The scenarios should challenge your expectations and stimulate constructive conversations. To get the full value, immerse yourself in all the scenarios and avoid focusing on one that matches your expectation of what will happen. Use the scenarios to imagine how the things you were sure would happen could now be on a different course. Ask yourself, “How will I rebuild to meet the new challenges and opportunities?”

Scenario 1: Difficult domain

Scenario 2: Uncharted lands

Managing a recovery feels like steering through an unfamiliar terrain without a map.  Your ecosystem is damaged but recuperating, yet some areas are significantly diminished. Many organizations have disappeared and the survivors are weak and moving into a cautious recovery mode. Funding availability is very limited, slow and usually has strings attached. Most key resources you require are available, but supply chains are in disarray and sketchy. The weak overall economy and significant unemployment have decreased demand for many types of products and services creating an unbalanced recovery.

Scenario 3: Terra incognita

Scenario 4: Grueling terrain

An uneven, difficult topography to maneuver in. There has been significant mortality of businesses in the ecosystem and survivors are in recovery mode. Funding is limited and comes with strings attached. Supply chains are generally intact and able to deliver products and services. The overall economy appears to be recovering slowly. Unemployment begins to recede as financial strength returns in most but not all sectors. Significant entrepreneurial activity is resurfacing.

Creating your post-coronavirus recovery plans

Describe a mode of operation in each scenario consistent with your vision, mission, and values. Have your team explore these critical questions:

  1. What major elements of your business stay the same?
  2. What are the three most important things you will do differently?
  3. What do you need to stop doing?
  4. What are the new needs and major opportunities for you?
  5. What are the most important partnerships?
  1. Creating new offerings to meet new customer needs
  2. Forming new partnerships and improved ways of collaborating
  3. Finding new sources of key materials
  4. Accessing new funds

Before you leave the scenarios, identify several leading indicators that will signal which one is emerging – things like unemployment, the number of company closures in your ecosystem, and availability of funds. At this point, you are ready to embark on the next step.

Then, track the indicators and revisit the scenarios every month and determine if there’s a clearer picture on which scenario is most likely to emerge. Once the uncertainties have decreased and you can discern the emerging scenario, it’s time to focus on your planning and preparation.

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